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Create a Group

Before sending any email or SMS campaign, you need to create a group. There are 4 methods to do this.

Method 1: Create Group During Import

When you import contacts, select [Create Group] under [Action] of [Group Creation] settings.

To view the details, please check the article: Import Contacts - Create Group.

Method 2: Create Group After Import

Step 1: Go to [Data Import]

Click [Tools] at the top right corner of the screen.

Click [Tools]
Click [Tools]

Select [Data Import].

Select [Data Import]
Select [Data Import]

Step 2: View Import Report

Click [Import ID] to see particular import report.

View import report by clicking specific ID
View import report by clicking specific ID

Step 3: Save Imported Contacts as Group

Under [Import Results], click [Create Group] button to save successfully imported contacts into a group.

Simply click the button
Simply click the button

Method 3: Create Group with Tagging

Step 1: Tag Contacts

Enter the [Contact] section. Click the [Star] icon next to the contacts which you want to add to a group.

Tag contacts
Tag contacts

Step 2: View Tagged Contacts

View [Tagging Basket] by clicking its icon in the top bar.

View Tagging Basket
View Tagging Basket

Step 3: Add Tagged Contacts to Group

On the bottom of Tagged Items, you can see buttons for bulk actions. From drop down list [More Actions], select [Add to Group], then click the [Go] button next to it.

Choose [Add to Group]
Choose [Add to Group]

Step 4: Enter Group Details

Fill in the [Group Details]:

Fill in the details
Fill in the details

Action: Select [Create Group].

Group Type: Select [Static].

Sharing: Decide whether to share your group. Keep [Personal] if you do not want to share to other users.

Group Name: Give a name to the group.

Group: If you have chosen [Append to Group] or [Overwrite Group] in [Action], then you have to select a group only correspondingly, else you will not be asked for this option.

Click the [Save] button after filling in the form.

Tips

About [Personal Group] and [Public Group], please view: Group Access

About [Static Group] and [Dynamic Group], please view: Group Type

Method 4: Create Group with Selection Criteria

Step 1: Go to Group

First, go to [My Setup].

Enter [My Setup]
Enter [My Setup]

Then select Group.

Select [Group]
Select [Group]


OR

Enter the [Campaign] section, then click [Group] at the top right corner.

Click the shortcut under the [Campaign] section
Click the shortcut under the [Campaign] section

Step 2: Create a Group

Click [Create Group] at the top right corner.

Click the [Create Group] shortcut
Click the [Create Group] shortcut

Step 3: Define the Criteria

Define criteria for contact searching.

Set up the selection criteria
Set up the selection criteria

You can add more criteria by clicking the [Add] icon. Click the [Next] button after defining all your criteria.

Step 4: Review Result and Save

To save matched contacts into a group, pick a group type, define its sharing status and name it.

Review group and uncheck any unwanted contacts
Review group and uncheck any unwanted contacts

If you uncheck any searched contacts, you will not be allowed to save the group as [Dynamic Group]. Click the [Save] button to proceed.

Tips

About [Personal Group] and [Public Group], please view: Group Access

About [Static Group] and [Dynamic Group], please view: Group Type

About different kinds of [System Group], please view: System Groups